Client build

Phone repair shop point of sale and repair tickets

One counter system for a three-store phone repair business: repair tickets, sales, trade-ins, stock and reports.

Status
Client build

The business

A phone and tablet repair business with three stores. They fix devices, sell parts and accessories, and buy used phones from customers.

The problem

  • Unfinished tickets were being lost when a second repair was added.
  • Search on the counter screen did not bring up the right part or accessory.
  • The sales screen was slow to open at the counter.
  • They could not hide or change a price for just one store, and texts went only to a customer's main number.

The standout feature

Add a second repair without losing the first

A customer drops off a phone for a new screen, then asks about the battery too. The tech adds the second repair to the open ticket and everything already typed stays put. An out-of-stock part does not block check-in either.

What we built

  • A counter screen where staff tap category, brand, model and problem to price a repair.
  • Repair tickets with check-in and check-out checklists, device ID checks and device history.
  • Everything saves as you type, so a half-finished ticket is never lost.
  • Prices and visibility set per store, and staff choose which number gets the text.
  • Supplier price comparison that splits a purchase order across the cheapest suppliers.
  • Trade-in buying: record the seller, grade the device, pay from the drawer, safe or store credit, and apply the trade-in to a purchase before tax.
  • Barcode labels, warranty repairs linked to the first ticket, loyalty, staff clock-in by PIN and note alerts with mentions.
  • Inventory and a full set of reports, loaded with the shop's own product catalog.

How it works differently

BeforeNow
Unfinished tickets wiped when a repair was addedTickets that save as you type
Search that missed the partSearch that shows that phone's own parts and accessories first
One price for every storePrices and visibility set per store
Texts to the main number onlyStaff pick which number gets the text
A slow counter screenOne built to open fast

Build speed. The first working version was ready seven days after the contract was signed.

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After we build it

Who fixes problems
We do. One year of bug fixes is standard in every contract. If something we built breaks, we fix it.
What you own
You own the code, the database and the accounts it runs on.
Your data
Your data moves with you. It sits in a database you own, so it is never locked inside our system or anyone else's.
Your team
Your team is trained on it. We walk your staff through the screens they will use.
If we disappear
You hold everything another developer needs to pick it up: the code, the database and the accounts.
Who you talk to
We are a US team based in Florida. The person who leads your build is the person you talk to.

Who builds it

  • A US team based in Florida.
  • The person who leads your build is the one you talk to, start to finish.
  • We copy what you like about your current software, fix what you don't, and you own the result.
See all our work

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