Client build

Non-emergency medical transport dispatch and billing

Trip file import, a dispatch board, a driver phone app and an honest claims worksheet for a medical ride company.

Status
Client build

The business

A non-emergency medical transport company that drives patients to appointments on walking, wheelchair and stretcher trips. Trips arrive from a Medicaid broker as export files.

The problem

  • Each new trip file had to be matched against the last one by hand, with no good answer for changed or cancelled trips.
  • Trips were keyed in by hand from several spreadsheets.
  • There was no claims screen and no driver log.
  • Reports came with fixed columns.

The standout feature

Drop in the trip file, see only what changed

The office drops in the latest trip file from the broker. The app matches it against what is already scheduled, keeps the newest version of each trip, refuses duplicates and flags any trip that disappeared.

What we built

  • Import of the broker's trip file that reconciles it: the newest version wins, duplicates are refused and trips that vanish are flagged, not deleted. Older files can be imported too.
  • A Today board with a column per driver and drag-and-drop assignment.
  • A trip form for walking, wheelchair and stretcher trips.
  • A driver phone app: clock in, vehicle check, four time punches per trip and directions.
  • A claims worksheet built from the real punches. Missing ones are flagged, estimates are marked and every edit is logged.
  • Claims exported as a file with the owner's own column headings.
  • Driver log PDFs.
  • Reports where you pick the columns.

How it works differently

BeforeNow
Matching trip files by handAutomatic reconciliation
Several spreadsheets and hand keyingOne file import
No claims screenA claims worksheet from real driver punches
No driver logDriver log PDFs
Fixed report columnsPick your own

Build speed. The first working version was running the same night we started building, and the walkthrough went out the next morning.

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After we build it

Who fixes problems
We do. One year of bug fixes is standard in every contract. If something we built breaks, we fix it.
What you own
You own the code, the database and the accounts it runs on.
Your data
Your data moves with you. It sits in a database you own, so it is never locked inside our system or anyone else's.
Your team
Your team is trained on it. We walk your staff through the screens they will use.
If we disappear
You hold everything another developer needs to pick it up: the code, the database and the accounts.
Who you talk to
We are a US team based in Florida. The person who leads your build is the person you talk to.

Who builds it

  • A US team based in Florida.
  • The person who leads your build is the one you talk to, start to finish.
  • We copy what you like about your current software, fix what you don't, and you own the result.
See all our work

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